Before FlowAI, PipeWorks was answering 41% of inbound calls and losing roughly four after-hours emergencies a week to voicemail — burst pipes, water-heater-outs, drain backups. In 90 days they flipped the script — 98% answer rate, 38 after-hours emergencies recovered per month, and 16 hours a week back on the owner's calendar.
Inbound calls actually reaching a real conversation — up from less than half, including the 2 AM burst-pipe ring.
Burst-pipe, water-heater-out, and emergency drain jobs booked while PipeWorks' office was closed.
From first ring to a booked emergency dispatch slot — measured end-to-end across all hours.
From the day FlowAI went live to PipeWorks recovering more than its full monthly cost.
PipeWorks Plumbing & Drain runs four plumbing crews out of Waco, Texas, doing everything from water-heater swaps to sewer-line replacements. Their front desk covered phones in person until 6, then calls rolled to voicemail until morning. By owner Marcus Reyes's count, roughly 59% of inbound calls were going to voicemail — and the ones that hurt most were the 2 AM "busted pipe, water everywhere" emergencies that ended up at the next plumber on Google.
Weekends were worse. Marcus was on-call himself, but his personal cell was also the on-call line — meaning the same person fielding burst-pipe and no-hot-water callbacks was the one losing the most sleep. Elena P., their dispatcher, would arrive Monday morning to a voicemail box with thirty-plus unheard messages, most from homeowners who had already given up and called someone else.
Source: PipeWorks internal data, 90-day pre-FlowAI window, Q4 2025.
PipeWorks went live with FlowAI in under an hour. During onboarding Marcus picked the intake model he actually wanted — Calendly self-booking for non-emergency estimate requests and water-heater quotes, and a live-transfer path to his cell for any call where the homeowner said "burst pipe," "flooding," or "sewage backup." FlowAI decides between the two based on the caller's words, not a rigid script.
Booked appointments land directly in their Housecall Pro dispatch board — full job notes, address, and the captured reason-for-call attached to the ticket, so the tech who shows up already knows whether the caller mentioned pets, gate codes, or an elderly parent in the home. Pricing is the same flat Growth plan every other contractor on this site pays, and the monthly cost was less than Marcus was already losing on a single missed burst-pipe emergency.
Source: PipeWorks onboarding record, December 2025.
Every metric below is from PipeWorks' own call and dispatch logs. Each one matches one of the five statistics on the FlowAI plumbing landing page so you can verify them side by side.
"We were answering 41% of our calls and treating the other 59% like they didn't exist. FlowAI answered the first ring on a burst-pipe call at 2 AM, booked the job before my on-call tech even saw the text, and the homeowner thought it was our full-time dispatcher. The math stopped being a debate on day nine."
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